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Demi Merzel

13 Posts

By Demi Merzel
Helpdesk Automation Emotion Handling
Emotion Handling and Courtesy in AI Helpdesk Automation: Best Practices and Ethical Considerations Post feature image

Emotion Handling and Courtesy in AI Helpdesk Automation: Best Practices and Ethical Considerations

AI-driven helpdesk automation achieves excellence by accurately detecting user emotions, responding empathetically and politely, ethically escalating intense interactions, and designing user-friendly experiences.